Our SimbaLux brand website strictly links to our Amazon store, so all orders are placed through Amazon.com. Therefore, all refund and returns follow Amazon’s policies. In most of the time, the return period is 30 days. During holidays, the return period is usually extended to a much longer period. Returns are accepted for both defective and non-defective products. Exchanges are not accepted for a different product but can be accepted for the same product. The returns are to be returned by mail, carrier or at designated drop-off locations. Customers can obtain return labels or the labels will be provided at the designated drop-off locations. Refunds are usually processed within 5 business days for most payment methods. Certain payment methods may take more time to process.
Please see the link below for Amazon’s return policy.
https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7
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